VVM – Van de Venter Mojapelo, home

Last updated: July 2026

Van de Venter Mojapelo (Pty) Ltd (“VVM”, “we”, “us” or “our”), registration number 1993/005612/07, is committed to protecting the privacy and personal information of everyone we deal with – our clients, the customers whose accounts we manage, our suppliers, job applicants and visitors to this website. This policy explains how we collect, use, share and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Who is responsible for your personal information

VVM is a registered debt collection agency. Depending on the circumstances, we process personal information either as a responsible party in our own right or on behalf of and on the instruction of our creditor clients.

Our Information Officer can be contacted at:

2. The personal information we collect

Depending on your relationship with us, we may process:

  • Identity information – name, surname, identity number, date of birth;
  • Contact information – postal and street address, telephone numbers, email address;
  • Financial information – account balances, payment history, banking details provided for payments, employment and income information relevant to payment arrangements;
  • Records of our engagements with you – call recordings, messages, correspondence and payment arrangements;
  • Website information – information you submit through our enquiry forms, and limited technical information needed to operate the website; and
  • Recruitment information – details you provide when applying to work with us.

3. How we collect personal information

We collect personal information directly from you; from our creditor clients when accounts are placed with us for collection; from credit bureaux and other lawful sources where necessary for collection, tracing or verification; and through this website when you submit an enquiry.

4. Why we process personal information

  • To recover outstanding amounts on behalf of our clients and to agree and manage payment arrangements;
  • To verify your identity and keep account information accurate;
  • To respond to enquiries, disputes and complaints;
  • To meet our legal and regulatory obligations, including under the Debt Collectors Act 114 of 1998, the National Credit Act 34 of 2005 and POPIA;
  • To exercise or defend legal claims; and
  • To manage recruitment, suppliers and the operation of our business.

5. Lawful basis for processing

We process personal information where the processing is necessary for the conclusion or performance of a contract, to comply with an obligation imposed by law, to protect a legitimate interest of the data subject, or to pursue our legitimate interests or those of our clients – and otherwise with your consent. Where processing is based on consent, you may withdraw that consent at any time.

6. Who we share personal information with

We do not sell personal information. We may share it, where lawful and necessary, with:

  • The creditor client on whose behalf we are acting;
  • Our service providers who help us operate (for example communication, payment and IT providers), under contracts that require them to protect the information;
  • Credit bureaux, where reporting is permitted or required by law;
  • Attorneys, courts and regulators in connection with legal proceedings or regulatory obligations; and
  • Any person to whom we are required by law to disclose it.

7. Cross-border transfers

Where personal information is transferred outside South Africa (for example to an international client or service provider), we will only do so in accordance with section 72 of POPIA, ensuring the recipient is subject to laws or agreements that provide an adequate level of protection.

8. How we protect personal information

We apply appropriate, reasonable technical and organisational measures to secure personal information against loss, damage, unauthorised access and unlawful processing. These measures include access controls, encryption of data in transit, staff training and confidentiality undertakings. VVM maintains PCI DSS v4.0 certification for payment card security. Should a data breach occur that affects you, we will notify you and the Information Regulator as required by POPIA.

9. How long we keep personal information

We retain personal information only for as long as necessary to fulfil the purposes described above, or as required by law (for example, records we must keep under the Debt Collectors Act, tax legislation or court rules). When information is no longer required, it is securely deleted or de-identified.

10. Your rights

Subject to POPIA, you have the right to:

  • Be told what personal information we hold about you and how it has been processed;
  • Request access to your personal information (see our PAIA Manual for the request procedure);
  • Request correction or deletion of inaccurate, irrelevant, excessive, out-of-date or unlawfully obtained information;
  • Object, on reasonable grounds, to processing of your personal information;
  • Object to direct marketing, and opt out at any time; and
  • Submit a complaint to the Information Regulator.

The Information Regulator (South Africa) can be reached at complaints.IR@justice.gov.za or via inforegulator.org.za.

11. Cookies and this website

This website is informational and does not use advertising or profiling cookies. Information you submit through our enquiry forms is used solely to respond to your enquiry. The site may use strictly necessary technical storage to function correctly, and fonts are served by a third-party content delivery network which may log basic technical data (such as IP address) to deliver the files.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its effective date.

13. Contact us

If you have any questions about this policy or how we handle personal information, please contact our Information Officer on +27 (0)11 329 8500 or info@vvm.co.za.